The other day I had a badly-designed experience in a restaurant. The food came about 50 minutes after we ordered it, which was bad enough. But the real clunker was, they failed to serve the drinks, which was water for two and an orange fizz for the third. That we had to wait for 50 […]

“Insanity is continuing to do the same thing over and over and expecting different results” is a quote often used in the press and by politicians. (It is misattributed to Einstein, but there is no proof he wrote or said it.) This witty and seemingly overused statement may be from a mysterious origin, but it […]